Check the status of your most recent orders by visiting our Track My Order page. This is the easiest and fastest way to get the most current information regarding your orders placed through Purenaturals.com.
Please note: It may take up to 15 minutes for the order information to appear in your order history once you place an order with us.
When you click on My Order, you will be prompted to log in with your e-mail address and password used while placing your order. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping carrier, you may click on the tracking number to view the delivery status of your order. A shipping carrier may not have updated tracking information for up to 48 hours after the package ships.
E-MAILS ABOUT YOUR ORDER
After you place your order, you will receive e-mails regarding your order.
Below are examples of e-mails you may receive:
Order Confirmation. This e-mail confirms that we have received your order and contains your order number and product details.
Shipment Confirmation. This e-mail confirms that your order has shipped. The email also includes Shipping information and Tracking number. Please allow up to 48 hours for tracking information to become available.
Return Confirmation. This e-mail confirms that your return has been received and processed. Product detail and refund information are also included.
We cannot change your delivery address after an order has been submitted. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we'll only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, Purenaturals.com will inform the carrier to abandon the package and no refund will be issued.
- TRACKING YOUR ORDER
All packages sent via UPS, USPS, FedEx can be tracked. Tracking number and carrier will be emailed to you when your order is shipped. It takes approximately 48 hours from the time your order is placed for the tracking information to be available with the carrier. You can also find order tracking and history information by going to My Account and reviewing your "Order History"
- RETURNS & REPLACEMENTS
Customer satisfaction is very important to us; which is why Pure Naturals offers 30-Day Money Back Guarantee!
If you are unsatisfied with any products that you purchase on Pure Naturals Please Contact us From your Pure Naturals Account
You may also send the products back to us within 30 days of your order and receive a full refund minus shipping charges. Simply ship the product back to us at:
Good Brands LLC,
629 Grove St, Dock 31, Level 2, Jersey city, NJ-07302
Please accompany the return item with the following:
• Order Number
• Packing Slip
• Reason for return
Please keep in mind:
Due to both customs regulations and shipping costs, we cannot issue replacements or accept returns on items shipped to addresses outside the United States.
We will be unable to refund products that have an expiration date within the next 90 days or if the product is not in the same condition as they were sent out
For refunds of damaged products, a photo is required. Please email us,
Returns will be processed and credited to your account with 3-5 business days from the date we received your package. If your order was damaged during shipment, or if you received the incorrect item in your order, please do not open the items and contact us immediately.
- CANCELLATION AND CHANGE
ORDER CANCELLATION POLICY
At any point if you feel you do not need the product, you may cancel it. An immediate full refund will be issued if the order has not been shipped. However, if the order has been shipped please send us back the products. We shall issue a full refund minus shipping charges when we receive the product.
After you have clicked "Send My Order", your order begins to process. If you wish to make any changes in your order, simply send us email at firstname.lastname@example.org with order number and change and we will assist you with your request.
If the order has not been shipped, we will be happy to make the requested changes to your order. However, if the order has been shipped we will not be able to make the requested changes to your order.
CANCELLATIONS DUE TO ORDER PROCESSING DIFFICULTIES
Under certain circumstances, orders or specific items from an order are canceled by our system for various reasons. If your order or part of your order is canceled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any canceled items.